Case Studies

When organizations invest in Mental Health First Aid training, they experience a ripple effect of:

  • Increased staff confidence in dealing with struggling individuals
  • Improved productivity and reduction in absenteeism
  • Reduction in the need for short term and long term disability

The following case studies outline specific situations, the services we provided and the results we delivered.

Wondering if we can help you? Call today for a confidential, no obligation discussion about your situation.

Case Study One: Increasing confidence of employees to deal with challenging situations

Client profile

  • Private business in the service industry
  • Approximately 400 employees and an annual revenue of $130M

The Challenge: depression impacting performance, difficulty dealing with clients

  • Employees experiencing challenges with depression and lower performance
  • Employees dealing with clients showing signs of struggle and not knowing what to do

Our Solution: customized mental health first aid training program

  • Adapted the training program to address the challenges outlined by the client
  • Increased knowledge about different types of mental health problems
  • Provided training to increase the knowledge of staff in dealing with difficult situations
  • Increased confidence of staff in dealing with signs of mental health concerns
  • Empowered staff to help their clients an co-workers

The Results: employee confidence, reduced absenteeism, higher productivity

  • The employees said training has enlightened them and gave them confidence in dealing with their clients
  • Helped a manager to decrease absenteeism due to job stress
  • Empowered staff to feel confident in communicating performance concerns to their subordinates
  • Employees felt confident to change their attitude, leading to improve productivity

Case Study Two: Improving faculty and staff ability to support students

Client Profile

  • Post secondary institution in British Columbia
  • Over 40,000 students

The Challenge: difficulty identifying and dealing with mental health concerns, leading to student suicide attempts

  • Student advisor experiencing challenges in identifying students who are having a difficult time
  • Student advisor lacking confidence in dealing with students who are struggling with mental health concerns
  • Post secondary institution experiencing student suicide attempts

Our Solution: customized training to address the specific challenges, including how to help students experiencing suicidal thoughts

  • Ensured that the training program we delivered addressed the specific challenges outlined by the client
  • Increased the literacy of the faculty and staff about different types of mental health problems
  • Provided guidelines to employees dealing with students who may have suicidal thoughts
  • Empowered staff and faculty to help the students and their co-workers

The results: young lives saved, improved staff confidence and productivity

  • Employees now feel they have the skills to help someone in crisis
  • This training will save young people’s lives as the staff and faculty are now more knowledgeable in identifying signs of mental health problems
  • Improved confidence of the employees in dealing with students that need help, leading to reduced absenteeism
  • Increased staff commitment to improving overall wellness
  • Direct impact on productivity due to improved work attendance. This in turn decreases the need for short term and long term disability.

Case Study Three: Saving Young Lives

Client Profile

  • Non-profit organization that provides training for foster parents
  • Trained 250 individuals

The Challenge: foster parents not trained in mental health issues

  • Eligible applicants are provided with initial training to become a foster parent. The mental health components are not covered in detail.
  • This creates a gap of understanding in identifying the signs and symptoms of mental health and how to deal with crisis and non-crisis situations.

Our Solution: customized training based on real life case studies and discussion

  • Adapted the training program to address the gaps in knowledge ensuring that case studies are used to strengthen the learning
  • Increased overall understanding of some mental health problems that youth may struggle with
  • Actively discussed experiences of some of the participants to enhance the knowledge of all participants

The Results: immediate implementation of what was learned, suicide avoided

  • Participants felt confident that they were given the tools to help the youth in care
  • One participant immediately used the training to support the young girl living with her who was talking about suicide
  • Empowered participants to better communicate with their youth to ensure their lives are not in danger