Case studies
When organizations invest in Mental Health First Aid training, they experience a ripple effect of:
- Increased staff confidence in dealing with struggling individuals
- Improved productivity and reduction in absenteeism
- Reduction in the need for short term and long term disability
The following case studies outline specific situations, the services we provided and the results we delivered.
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Case Study One: Increasing confidence of employees to deal with challenging situations
Client profile
- Private business in the service industry
- Approximately 400 employees and an annual revenue of $130M
The Challenge: depression impacting performance, difficulty dealing with clients
- Employees experiencing challenges with depression and lower performance
- Employees dealing with clients showing signs of struggle and not knowing what to do
Our Solution: customized mental health first aid training program
- Adapted the training program to address the challenges outlined by the client
- Increased knowledge about different types of mental health problems
- Provided training to increase the knowledge of staff in dealing with difficult situations
- Increased confidence of staff in dealing with signs of mental health concerns
- Empowered staff to help their clients an co-workers
The Results: employee confidence, reduced absenteeism, higher productivity
- The employees said training has enlightened them and gave them confidence in dealing with their clients
- Helped a manager to decrease absenteeism due to job stress
- Empowered staff to feel confident in communicating performance concerns to their subordinates
- Employees felt confident to change their attitude, leading to improve productivity
Case Study Two: Improving faculty and staff ability to support students
Client Profile
- Post secondary institution in British Columbia
- Over 40,000 students
The Challenge: difficulty identifying and dealing with mental health concerns, leading to student suicide attempts
- Student advisor experiencing challenges in identifying students who are having a difficult time
- Student advisor lacking confidence in dealing with students who are struggling with mental health concerns
- Post secondary institution experiencing student suicide attempts
Our Solution: customized training to address the specific challenges, including how to help students experiencing suicidal thoughts
- Ensured that the training program we delivered addressed the specific challenges outlined by the client
- Increased the literacy of the faculty and staff about different types of mental health problems
- Provided guidelines to employees dealing with students who may have suicidal thoughts
- Empowered staff and faculty to help the students and their co-workers
The results: young lives saved, improved staff confidence and productivity
- Employees now feel they have the skills to help someone in crisis
- This training will save young people’s lives as the staff and faculty are now more knowledgeable in identifying signs of mental health problems
- Improved confidence of the employees in dealing with students that need help, leading to reduced absenteeism
- Increased staff commitment to improving overall wellness
- Direct impact on productivity due to improved work attendance. This in turn decreases the need for short term and long term disability.
Case Study Three: Saving Young Lives
Client Profile
- Non-profit organization that provides training for foster parents
- Trained 250 individuals
The Challenge: foster parents not trained in mental health issues
- Eligible applicants are provided with initial training to become a foster parent. The mental health components are not covered in detail.
- This creates a gap of understanding in identifying the signs and symptoms of mental health and how to deal with crisis and non-crisis situations.
Our Solution: customized training based on real life case studies and discussion
- Adapted the training program to address the gaps in knowledge ensuring that case studies are used to strengthen the learning
- Increased overall understanding of some mental health problems that youth may struggle with
- Actively discussed experiences of some of the participants to enhance the knowledge of all participants
The Results: immediate implementation of what was learned, suicide avoided
- Participants felt confident that they were given the tools to help the youth in care
- One participant immediately used the training to support the young girl living with her who was talking about suicide
- Empowered participants to better communicate with their youth to ensure their lives are not in danger